Frequently Asked Questions


Do you offer in-person consultations? 

Our ordering process does not currently include an in-person consultation. However, we would love to tell you more about our collections and ordering processes to learn about your wedding and stationery needs. Please feel free to email our studio to discuss your stationery options. Juliana Nahas, Creative Director, may be available upon special request to meet with select clients by phone or in-person. Please contact us for availability. 

Do you offer samples of every item? 

Veraly & Co. samples include a selection of specific items that are intended to provide a sense of paper weight, color, and print quality. While samples do contain several signature items, they do not include a sample of every item within each collection. 

When will I receive my samples?

Sample orders are shipped within two weeks of ordering. Shipping times may vary based on your location. All samples are shipped from our Grand Rapids, Michigan studio.

How far in advance should I place my order?

Veraly & Co. works with a limited number of clients annually, therefore we suggest you place an order as soon as you have prepared final content for the items you wish to purchase, and no less than 12-14 weeks prior to your wedding date for Invitation Suites, and 16-18 weeks prior to your wedding date for Save the Date announcements.

When will I receive my order?

Order fulfillment takes approximately 6 weeks from purchase to shipment. Please note, your individual delivery date will be established in your initial Order Schedule, but you'll be updated if it shifts depending on the progression of each phase. Non-personalized items (such as table numbers and correspondence cards) ship within 3 weeks of their order date. 

Can I rush the order process for faster delivery? 

Veraly & Co. does not offer rush orders at this time. 

Can I change my order once I've placed it?

It's ideal to make final selections of your stationery when placing an order through our website. Once an order is placed, change fees apply to specified adjustments made to your design and/or paper selections at various stages throughout your Order Fulfillment Process. Please review our Order Policies for more information.

What if I need a different quantity than what I purchased?

Please carefully consider your quantities before placing an order. We are unable to offer a refund on any quantity discrepancy once an order is placed. In the event you would like to increase your item quantities by an amount less that 30, we will issue an invoice to account for this cost, including an adjustment fee of $100. If you would like to increase your order by a quantity of 30 or more, please place your order through our website.

Can I see a mockup of my design before ordering?

All of the pieces at Veraly & Co. are carefully typeset and thoughtfully designed. As such, we are unable to offer a preview of your designs before an order is placed. 

Can I use the design for one item for a different purpose?

Please contact us to discuss your ideas. 

Can I customize the artwork?

Each item in our collections has been carefully designed and we do not make substitutions or changes to artwork.   However, variable elements such as typeface are able to be interchanged. 

Can I modify the size/dimensions of any of your items?

We are unable to modify our items to custom sizes, as our pricing and production has been specifically designed for our established item sizes.

In the design phase of my order, how many revisions are included?

Our standard order schedule allows two rounds of design revisions. Additional rounds of revisions are welcome, but may adjust your delivery schedule. 

 

Contact Us

Please do not hesitate to get in touch if you have any additional questions.

General Inquiries

hello@veralyco.com

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